Monday to Thursday from 9:00 am to 2:00 pm | Friday: limited access to internet to reply messages | Saturday and Sunday: Not available

You can schedule your consultancy sessions once payment is completed. After making a payment, you’ll find a link to book your session on the “Thank You” page. Additionally, you will receive an email with the same booking link.

Please ensure that sessions are fully paid before they begin. To make payments for sessions, visit the Services page and select the option that best fits your needs.

For any additional sessions, the cost per session is $150 AUD, inclusive of GST.

Each session, whether through video call or a meeting, has a duration of 60 minutes

The time of the consultancy session will be determined by Viviana and the client based on mutually agreed upon time. The Consultant will initiate all scheduled calls and will call the client for all scheduled meetings. The sessions will be conducted via Zoom (online video conferencing or equivalent)

The client can, at any point in the session, declare his/her preference not to discuss a specific issue, by simply stating that they would rather not discuss this issue. Viviana Castrillon Consultant agrees to respect this boundary and will not attempt to forward the conversation further along those lines.

This consultancy relationship, as well as all information (documented or verbal) that the client shares with Viviana Castrillon as part of this relationship, is bound to confidentiality but is not considered a legally confidential relationship (like in Medicine or Law).

Viviana agrees not to disclose any information pertaining to the client without the client’s written consent. Viviana Castrillon will not disclose the client’s name as a reference without the client’s consent.

The client agrees that it is their responsibility to notify Viviana Castrillon 12 hours in advance of scheduled calls / meetings. The consultant reserves the right to bill the client for a recurrent missed meeting. In the event that the session is cancelled with less than 2 hours before the session, there will be no refund of the money.